Heating and Cooling Frequently Asked Questions

What should I do if my equipment isn’t working?


  1. Check your thermostat to make sure it is turned on.
  2. If the thermostat has batteries, check to see if the batteries need replaced.
  3. Check the fuses to make sure they aren’t burnt out.
  4. Check that the breakers are turned on.
  5. Make sure the service switch on the furnace is turned on.
  6. Check your filter. If it’s dirty, replace the filter and leave the equipment off with the fan in the ‘on’position for 30 minutes. Do this before turning the heat or cooling back on.
  7. If all this is okay and your equipment still isn’t functioning correctly, call Integrity for service.

If you need assistance, please contact us today.

How often should I change my filter?

A. How often to change your furnace filter really depends on a number of factors: Some of the main considerations include:

  • Number of people living in your home- the more people in the home, the more dust and debris that will be floating in the air
  • Recent construction in the home- Dust and debris from drywall and other construction materials will require the filter to be changed more frequently
  • Smokers- The chemicals in smoke can clog up filters.
  • Allergies, Asthma, or other Respiratory or Immune Deficiency- People with these problems need the air to be as clean as possible, and one way to achieve that is through frequent filter changes
  • Quality of filter
  • Pets- Pets have a tendency to shed, which can clog your air filter

Every home is different and how often you are running your equipment, where your house is located and even the style of filter can affect how often you should change your filter. For your standard 1”-3” air filters, the manufacturers basically tell you to change them every 30-60 days, which is actually a great rule of thumb. If you fall into any of the categories above, you should regularly check your filter to see if it requires changing.

How often should I have my system maintenanced?

A. In order for your equipment to function properly, it’s best to have it serviced twice annually, in the spring and the fall. This not only ensures maximum efficiency, it enables us to foresee any possible problems that may occur in the near future. Our Maintenance Agreement Program is specifically designed to keep your heating and air conditioning system running at its peak efficiency year-round.

What brands of equipment do you service?

A.Integrity is an authorized Lennox dealer, but we service all makes and models of equipment including Trane, Carrier, Heil, Lennox, Bryant, York, Ducane, American Standard, Goodman,  Coleman & Water Furnace

Do you accept credit cards?​

A.​We accept Mastercard, Visa, and Discover Card.​

Contact us now to get quote

Contact Us

1839 West 166th Street, Westfield, IN 46074

Payment Options

Cash, Check, Mastercard, Visa, Discover, American Express

*Financing is available for new system installations.

Service Areas

Heating Repair/Maintenance/Install
Carmel, IN | Fishers, IN | Noblesville, IN | Sheridan, IN | Westfield, IN | Zionsville, IN

Cooling Repair/Maintenance/Install

Carmel, IN | Fishers, IN | Noblesville, IN | Sheridan, IN | Westfield, IN | Zionsville, IN