Our Customer Reviews

We want to feel good about ourselves and the work we do at the end of the day. We emphasize the basics of just plain old good business. Our goals at Integrity are to provide our customers with honest quality service at a fair price. When you choose our company, you can rest assured that you are getting qualified experienced service.

See what our customers say below.

Mike G.

08:03 14 Feb 23

I don't know. While the end result was good, the lead tech (Reese) tried to charge me $250 - $290 for their simplest and most basic thermostat. He also...

John Lee

14:21 13 Oct 22

Ted has maintained and even upgraded our HVAC. He is reliable, available as soon as possible, efficient in his work and diagnosis, etc... I would recommend his service.

Jessica J.

10:37 23 Sep 22

I called Integrity for an abrupt issue with my furnace in my attic. They called me back less than 24 hours later (and I had called on a Sunday) and were out...

Cassie Gilliam

17:57 07 Sep 22

Ryan and Ted came and gave us a quote, which was MUCH lower than other companies we had gotten quotes from, and we’re out the NEXT day to install! On time, professional, and willing to give advice on some self maintenance. Happy we went with Integrity and will make sure to refer to anyone we know!

Pat B

20:27 18 Aug 22

Ted and Ryan came out today to replace our furnace and ac unit. Great service. Professional and efficient. Highly recommend.

Cherie Darkblue

22:48 29 Jun 22

April M

17:27 27 Jun 22

Our heat pump decided to go out on the hottest day of the year. They were able to come out later that day but the system started going again when taking a look. Ryan was able to tell me what he thought was wrong (compressor starting to go out) but couldn't say for sure since it wouldn't do it when here. But he let us know what to brace for should that be the case. We prepared to replace it at that time. I contacted him the next day when it went out again and told him what it was doing when we had a friend of a friend taking a look. Ryan got ahold of me right away and was able to get quotes to me for a replacement unit quickly. We were limited on what is available due to supply shortages but he worked to make sure we were offered good choices based on what we stated we were looking for. We picked Integrity for the replacement after receiving a few quotes for several reasons. Ryan was approachable and professional and did a good job answering questions and letting us know what to expect. They provided a good labor warranty with their install. And, when we researched it, we preferred the brand they were offering compared to some other quotes. We've never had much luck with heating and cooling companies or units with both houses we've had built. This unit is already running and cooling better than the last unit did when brand new. We're hopeful we've found an honest and reliable local company we can continue to use for years to come!

Vadim Kovalenko

12:48 17 Dec 21

We had AC and Heating issues. Call multiple companies and call Integrity guys for the diagnostic and second opinion. Quick response and satisfied time for us. After detailed diagnostic they were able to locate issue and very reasonable estimate for repair. Came back in 2 days with parts and fix everything. Professionalism, work ethic, honest, showed high level of the knowledge with paying attention to small details. We are 100% satisfied with their work and we will be using them for any AC or Heating needs. Thank you very much for keeping service on the HIGH level.

Jason Siebeneck

19:00 26 Oct 21

I have been using these guys for years. Very reasonable on pricing. First time I met them they came out on a Sunday when all 24 hour places didn't even call back. Highly recommend them. Great service too. Always get back to me fast too.

Holland Coyle

12:43 17 Aug 21

Chris Heldman has an awful mouth. Absolutely awful. Does not have any people skills. Very unprofessional, would not hire him to work a 10 foot pole if he had to talk to any of my clients.

Mark Lodge

17:41 26 Jun 21

Ryan and Ted at Integrity Heating and Air Conditioning are the very best. We have used them for several years. They just did the annual maintenance on our AC unit to keep it running its best. They are always prompt, professional, and they get the job done right the first time. We highly recommend them.Mark & Kim L.

Gloria Bowman

22:03 25 May 21

brian k

06:15 21 Feb 21

The most honest HVAC company I have dealt with. Won't use anyone else for my equipment.

Yogander Dwivedi

00:47 27 Aug 20

Used this company, the duo Ryan and Ted 2nd time, fixing broken Air conditioner. They were punctual, honest and right priced for replacing burnt condenser. I am looking forward to a price quote for replacement of HVAC system, will share experience.

Jeff Boyl

18:15 09 Jul 20

Great service and excellent value. My A/C stopped working. Within hours of calling the guys arrived and diagnosed the problem and had it back operating quickly and for an extremely reasonable price. Definitely recommend these guys for any HVAC need!

Doug Hsu

20:46 26 May 20

Had an A/C issue. Ryan came for a service call and recommended that we contact the technician who installed it earlier as our unit should be under warranty. He did not charge for the service, which we really appreciated in this day and age. I recommend Integrity Heating and Air to anyone - they live up to their name. Very professional, courteous, respectful, and conscientious.

DM Dunmars

15:39 26 May 20

I HIGHLY recommend using the services of Integrity Heating and Air Conditioning!! The customer service, focus, and quality was phenomenal! On Memorial Day, I called/left a voice mail in desperate need of A/C service. Within minutes, Ted called me back - on a holiday. Though he couldn't schedule a visit that day, he kindly walked me through a bit of troubleshooting over the phone, determined the coils might be frozen, and provided a short-term recommendation until he could check personally. He scheduled a 9:00 a.m. visit the next morning, and at 8:55 a.m., Ted was at my garage door. In less than 30 minutes, the issue was identified and resolved. Thanks Ted!

Doug H.

13:48 26 May 20

Had an A/C issue. Ryan came for a service call and recommended that we contact the technician who installed it earlier as our unit should be under warranty....

Chad G.

15:49 15 Feb 20

I had my a/c go out. I got several estimates. They had the lowest price and didn't try to sell me something that I didn't need. Great service! Would...

Michael Gaspary

00:59 04 Feb 20

Mary Crouse

00:46 21 Nov 19

Ryan and Ted were great! New furnace and air conditioning installation and they were very professional and we felt very comfortable with them . Will recommend them

Kurt Scharff

10:47 09 Sep 19

Knowledgeable, punctual, and efficient. They installed heating and cooling in my room addition, then serviced my air conditioner. Ryan was here within an hr of my a/c service call. They will be my go-to for heating and cooling from here on out.

NATE martin

12:50 16 Aug 19

Doug Hill

13:27 18 Jul 19

Realized our A/C was not working late last night. Called Intergrity before going to work at 7:15am and they showed up and had it running before 9:30am the same day. Very reasonable trip and service charge and fast professional service. I highly recommend them!

Steve Smith

16:29 12 Jul 19

These guys are great. Ted and Ryan know their stuff and are very upfront. Honest, dependable, and very reasonably priced on their last service call. They did our AC install last year and beat everyone. I highly recommend them.

Steve S.

09:03 12 Jul 19

These guys are great. Ted and Ryan know their stuff and are very upfront. Honest, dependable, and very reasonably priced on their last service call. They...

Jim K.

09:34 26 Apr 19

Extremely impressed with the service received from Integrity Heating and Air Conditioning! Given the age of my heat pump I expected to be steered towards a...

Elizabeth Adriano

14:11 13 Mar 19

This is the absolute best company to work with for any heating and cooling needs! The couple of times we have had things come up with our unit, they have been there to help right away, they explained everything that was going on so, and they always fixed things with good quality as well as the customer's budget in mind! We have found it difficult to find good vendors in this area and are so grateful we found Integrity because they have been the best company to work with 😀!! Thank you so much!

Joe Dorsey

21:24 07 Mar 19

Extremely fast service. Great people

Cathy Lanham

12:11 16 Aug 18

Wow... what great service! These guys are so fast and efficient. They fit our service request into their busy schedule immediately. They completed the work quickly and were very thorough. They even came out to correct and small problem I had caused free of charge. This is a two man- locally owned company really operates (as the name states) with INTEGRITY! A+✅✅✅✅

Greg L.

11:59 01 Jul 18

Ted came out the same day that I called him, diagnosed the problem in 5 minutes, replaced one small part, and charged me a reasonable fee! Would definitely...

Kevin D.

13:57 21 May 18

Awesome service, affordable, and Ryan knows his stuff. There wasn't much wrong but we got a lot of peace of mind by him checking out the entire system and...

Jerry McColgin

17:39 18 May 18

These guys were great. They came out to give me a quote the day I called for a replacement AC. I opted to accept it 2 days later and I was fully installed 2 days after that. Fairly priced and very courteous and professional. I’d recvomend them to anyone.

Darlynn Cheslik

12:29 10 Mar 18

Another company came out and said we needed to replace our heater. Integrity was able to repair it for a very low price. They were very quick, polite and knowledgeable! I’ll definitely call again when needed.

James Miller

17:37 04 Jan 18

Woke up 1/2/2018 with no heat in our home during the longest & coldest sub zero stretch in Indiana history. I called our previous HVAC service company and was told they could not get to us for 3-5 days. When pressed they told me they have heard great things about Integrity Heating & cooling. I called and spoke with Ryan and was thrilled when he promised to be out sometime the same day and would call when they were on the way.They treated my home with respect, wore shoe covers, & cleaned up after they were done. They came prepared with parts & equipment to make all necessary repairs. No excuses; they were reliable with results. Because of few bad past experiences with contractors: I was thrilled and surprised by both Integrity professionals deminor, training & HVAC knowledge, hardworking, honest, while offering competitive pricing. What more could anyone ever hope for? Integrity HVAC did exactly what they promised: under promising and over delivering. We highly recommend Integrity Heating and Cooling. We have a new Heating and cooling company that truly treats their customers with Integrity!

Jason W.

16:17 11 Dec 17

Ted and Ryan have been everything I could hope for. After problems with several other agencies, I was simply looking for someone I could trust to keep my...

Eagle42867

17:35 16 Mar 17

Very happy with my new furnace and a/c system. Could have went with a similar 80% efficiency unit but, decided to go with a higher efficiency one. It was a little more $$ but, I was looking at long term. Ted and Ryan are very professional, explained the difference between them both and answered all my questions. (and I had a lot). Love that I don't have a pilot light anymore. Because the new furnace is so much quieter than the old one, I keep checking it to make sure it's on...lol. Thanks again, you guys rock!!!

Clayton Jobe

02:00 15 Feb 17

Woke up Friday, February 10, 2017 with no heat. I called and left a message at 6:30 am. I received a callback around 8:45 with word that they would be out between 9:45-10:00 am. I was skeptical....everyone else gives 2-4 hour windows of time blocks to show up.They arrived at 9:50 am, diagnosed the problem in about 5 minutes and informed that they would need to go to the west side of Indy for the part and that they would return around 2:30 pm. They did manage to get the unit started and it provided heat, albeit noisily to tide me over.They were back at about 1:50 pm, but unfortunately got the wrong part and had to go back to get the correct one. However, they returned and fixed everything right up.Pricing was very competitive. Both guys were extremely nice, well mannered, and very respectful.If you want a local business, I highly recommend them and I am picky. If we have any future issues, I will definitely use them again for our air and heating needs.

Jason

15:48 03 Oct 16

The guys at Integrity have done a great job for us. We've used them for a few years now including our spring and fall preventative maintenance as well as problems. Called after hours to assess the A/C. They had me check a few things. They were able to get me in the next day and determined it was a simple relay vs. needing a new A/C. Have been very happy with their work.

Bob McAleer

14:08 06 Jul 16

Quick response to an unscheduled A/C problem the last week of June. They were on time and quickly got me up and running again. Very fair pricing. I recommend them and will be using them for my future heating and air condition needs!

Jason Wagoner

19:24 23 Jun 16

After struggling through a few other advertised HVAC companies with substandard results and struggling to get calls back from another over the years, I decided to look at online reviews for advice on a new option. I consistently read positive feedback for Integrity, liked their small local company info that I found at their site, so I emailed inquiring about routine maintenance and promptly received a reply from Ted. He fit a time to come to my house within a couple days and both Ted and Ryan were prompt on arrival. A fair price and no problems as I believe I have found a company I can trust for the long haul.

Gary Y

18:20 13 Jun 16

We had our AC unit replaced by Integrity Heating and Air Conditioning. They provide exactly what I need. They are professional and honest. I will definitely use their services in the future for my heating and AC needs.

Linda Bane

19:47 21 Mar 16

We have used and trusted Ted for years, beginning long before he started this business with his partner. We still love and trust him and will continue on this path until we become dissatisfied, which will hopefully be NEVER! We don't like up-selling or pressure. That hasn't happened with Integrity.

Sam Kinnaman

21:44 24 Aug 15

Like the name says--Integrity.Prompt, polite, honest, efficient.Will definitely be using them again.